Sony, the company that owns and operates PlayStation, announced late Thursday that it would offer refunds to people who purchased Cyberpunk 2077 and remove what had been one of the year’s most highly anticipated video games from its online store, after a week of negative reviews and criticism from users over its poor performance.

In a statement on PlayStation’s website, Sony said it would offer full refunds to users who purchased the game through the PlayStation Store. Cyberpunk 2077, the company said, would also be removed from the store until further notice. Microsoft, the company that owns Xbox, announced on Friday that it would also be offering refunds to people who purchased Cyberpunk 2077 through the Microsoft store.